Your Privacy Policy Information

Last updated: 5 August 2026

1. Who we are

North West Rodent Removal provides pest-control and rodent-removal services across North West England.

For data-protection purposes, the data controller is:

Business name: North West Rodent Removal
Business address:
2 Canal Row
Haigh
Wigan
WN2 1NA
United Kingdom

Email: mfdawber@gmail.com
Telephone: +44 7999 978862

This Privacy Policy explains how North West Rodent Removal collects, uses, stores and protects personal information when you visit our website, contact us or use our services.

2. Information we collect

We may collect the following personal information:

Your name

Telephone number

Email address

Home, business or service address

Postcode and location

Details about your property

Information about the pest problem

Photographs or videos you provide

Appointment details

Communications sent by telephone, email, website contact form, text message or WhatsApp

Quotations, invoices and payment records

Records of inspections, treatments and follow-up visits

Feedback, complaints and customer reviews

Basic technical information about your visit to our website, including your IP address, browser type, device type and pages visited

We do not intentionally collect sensitive personal information such as medical information, religious beliefs or political opinions. Please avoid sending this information unless it is relevant and necessary.

We do not normally store full debit or credit card details. Where card payments are accepted, they may be processed by a separate payment provider.

3. How we collect information

We may collect personal information when you:

Complete a website enquiry or quotation form

Call, email, text or contact us through WhatsApp

Request an inspection, quotation or treatment

Book or use our services

Provide photographs or information about a property

Make a payment

Submit feedback, a complaint or a review

Visit or interact with our website

We may also receive information from landlords, tenants, letting agents, property managers, commercial clients or other people who arrange services on your behalf.

4. How we use your information

We may use your personal information to:

Respond to enquiries

Understand the nature and location of a pest problem

Provide estimates and quotations

Arrange inspections, treatments and follow-up visits

Deliver pest-control and rodent-removal services

Contact customers about appointments

Prepare inspection records, treatment reports and recommendations

Issue invoices and process payments

Maintain accounting and tax records

Handle complaints, disputes and insurance matters

Protect our legal rights and respond to legal claims

Improve our services and website

Prevent fraud, misuse and security incidents

Meet legal, regulatory, health-and-safety and insurance requirements

Send marketing communications where you have agreed to receive them or where the law permits us to do so

We do not sell personal information to other organisations.

5. Our lawful bases for using information

We rely on one or more of the following lawful bases when processing personal information.

Contract

We may process personal information where it is necessary to:

Provide a quotation

Arrange an inspection

Perform an agreed service

Take steps requested before entering into a contract

Manage payment and appointment arrangements

Legal obligation

We may process information where necessary to comply with:

Tax and accounting requirements

Health-and-safety obligations

Insurance requirements

Court orders

Other applicable legal requirements

Legitimate interests

We may process information where necessary for the legitimate operation of North West Rodent Removal, including:

Responding to enquiries

Managing customer relationships

Maintaining inspection and treatment records

Recovering unpaid invoices

Protecting the business against complaints or legal claims

Improving our services

Preventing fraud

Maintaining website and information security

We will consider whether our legitimate interests are overridden by your rights and interests before relying on this basis.

Consent

We may rely on consent for:

Optional marketing

Non-essential website cookies

Use of photographs for marketing

Other activities where consent is legally required

You may withdraw your consent at any time.

6. Marketing communications

We may send marketing messages where you have agreed to receive them or where another lawful basis permits this.

You can stop receiving marketing communications at any time by:

Following the unsubscribe instructions in the communication

Emailing mfdawber@gmail.com

Calling +44 7999 978862

Stopping marketing communications will not prevent us from contacting you about an existing enquiry, quotation, appointment, treatment, invoice or contract.

7. Who we share information with

Where necessary, we may share personal information with:

Website-hosting providers

Email and communications providers

Telephone and messaging providers

Payment processors and banks

Accountants, bookkeepers and professional advisers

Insurance providers and claims handlers

Software and customer-management providers

Contractors or technicians assisting with a service

Landlords, letting agents or property managers where they arranged the service

Debt-recovery providers where an invoice remains unpaid

Law-enforcement bodies, regulators, courts or government authorities where required

A potential buyer or professional adviser if the business is sold, reorganised or transferred

Our website, email or communication services may be provided by organisations such as IONOS, Google or WhatsApp where those services are used.

Service providers are expected to use personal information only for the relevant purpose and to protect it appropriately.

8. International data transfers

Some technology and communications providers may process or store information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that an appropriate legal transfer mechanism or safeguard is in place.

9. How long we keep information

We keep personal information only for as long as reasonably necessary.

Our normal retention periods are:

Unsuccessful enquiries and quotations: up to 12 months after the last contact

Customer, inspection and treatment records: generally up to 6 years after the service or business relationship ends

Invoice, payment, tax and accounting records: for the period required by applicable tax and accounting rules

Complaints, insurance matters and legal disputes: until the matter is resolved and any relevant legal limitation period has expired

Marketing records: until you unsubscribe, withdraw consent or object

Website security and technical logs: for a limited period appropriate for security and troubleshooting

Information may be kept for longer where required by law or where reasonably necessary for an active complaint, dispute, investigation or legal claim.

10. Photographs and property information

Customers may provide photographs or videos to help us understand a pest problem or assess a property.

Please avoid including:

Identifiable people

Personal documents

Financial information

Vehicle registration numbers

Unrelated personal information

Images will normally only be used for purposes connected with your enquiry, inspection or treatment.

We will obtain separate permission before using customer photographs for advertising, social media, website content, training or other promotional purposes.

11. Website cookies

Our website may use cookies or similar technologies to:

Make the website function correctly

Protect the website against misuse

Remember user settings

Understand how visitors use the website

Measure website or advertising performance

Necessary cookies may operate without consent where legally permitted.

Where required, we will ask for consent before placing non-essential analytics, advertising or tracking cookies.

Further information may be provided through our Cookie Policy or cookie-consent tool.

12. Information security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Alteration

Accidental disclosure

Theft

Misuse

These measures may include:

Password protection

Access controls

Secure website connections

Software updates

Secure backups

Limiting access to people who need the information

No electronic transmission or storage system can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for access to your personal information

Ask us to correct inaccurate or incomplete information

Ask us to delete your information

Ask us to restrict how your information is used

Object to certain uses of your information

Receive certain information in a portable format

Withdraw consent where processing is based on consent

Object to direct marketing at any time

Complain about how your information is used

Some rights are subject to legal conditions or exemptions. For example, we may need to keep information to meet tax obligations, enforce a contract or manage a legal claim.

To exercise a data-protection right, contact:

North West Rodent Removal
2 Canal Row
Haigh
Wigan
WN2 1NA
United Kingdom

Email: mfdawber@gmail.com
Telephone: +44 7999 978862

We may need to confirm your identity before responding to a request.

14. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

You can find further information on the Information Commissioner’s Office website.

15. Links to other websites

Our website may contain links to third-party websites or services.

North West Rodent Removal is not responsible for the content, security or privacy practices of external websites. You should review the privacy information provided by those organisations.

16. Children’s information

Our services and website are not directed at children, and we do not knowingly collect personal information directly from children.

Where a service concerns a property occupied by children, the booking should be made by a parent, guardian, landlord or other responsible adult.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, suppliers or legal obligations change.

The latest version will be published on this page, with the date of the most recent update shown at the top.

18. Contact us

Questions about this Privacy Policy or how North West Rodent Removal uses personal information should be sent to:

North West Rodent Removal
2 Canal Row
Haigh
Wigan
WN2 1NA
United Kingdom

Email: mfdawber@gmail.com
Telephone: +44 7999 978862